IT Help Desk & Managed Service Provider
Responsive, expert IT support for small and mid-sized businesses including dedicated solutions for healthcare organizations requiring HIPAA-compliant, always-on technology management.
MTS Staffing Firm Inc. delivers end-to-end IT Help Desk and Managed IT services designed to keep your business running smoothly. Whether you need a dedicated support team for your employees or a fully managed technology partner, we bring certified Linux system administrators, cybersecurity professionals, and IT engineers to your doorstep without the overhead of hiring in-house.
Tier 1–3 Help Desk Support
Frontline troubleshooting to advanced escalations our multi-tier support model resolves issues quickly while routing complex problems to the right specialist every time.
Proactive Network Monitoring
24/7 monitoring of your servers, endpoints, and network infrastructure with automated alerting and rapid incident response before problems escalate.
On-Site & Remote Support
Flexible delivery for the DMV region. Remote sessions for quick fixes, on-site visits for hands-on work including workstation setup, cabling, and hardware replacement.
Patch Management & Updates
Scheduled and emergency patching across operating systems, applications, and firmware — keeping your environment secure and compliant with minimal disruption.
User Onboarding & Offboarding
End-to-end lifecycle management — provisioning accounts, setting up workstations, configuring access controls, and securely decommissioning departing employees.
Backup & Disaster Recovery
Automated, encrypted backups with tested restore procedures. We ensure your critical data is recoverable in the event of ransomware, hardware failure, or human error.
Built for Healthcare Providers
MTS Staffing Firm Inc. understands the unique regulatory, operational, and data sensitivity demands facing healthcare organizations. Our team supports medical offices, home health agencies, behavioral health practices, and other SMB healthcare providers with HIPAA-aligned IT solutions tailored to clinical workflows.
HIPAA-Compliant Infrastructure
We configure and maintain your workstations, servers, and networks in alignment with the HIPAA Security Rule including encryption at rest and in transit, audit logging, and access controls for Protected Health Information (PHI).
EHR / EMR Systems Support
Help desk support for leading Electronic Health Record platforms. We troubleshoot login issues, software errors, printing problems, and connectivity disruptions so clinical staff can stay focused on patient care.
Endpoint Security for Clinical Workstations
Antivirus, endpoint detection and response (EDR), and device management deployed across all clinical and administrative workstations ensuring no weak link in your security posture.
Business Associate Agreement (BAA)
MTS Staffing Firm Inc. will execute a Business Associate Agreement as required under HIPAA, formalizing our shared responsibility for the security and privacy of any PHI we access in the course of providing IT services.
Staff Cyber Security Training
Empower your clinical and administrative teams with hands-on cybersecurity awareness training. We cover phishing defense, password hygiene, PHI handling best practices, and HIPAA-specific threat scenarios reducing human error, your greatest security risk.
Cloud Data Management
Secure, HIPAA-compliant cloud storage and data management solutions for healthcare organizations. We implement, migrate, and manage your clinical data in encrypted cloud environments ensuring availability, integrity, and regulatory compliance across every touchpoint.
Healthcare compliance areas we address:
- HIPAA Security & Privacy Rule alignment
- Risk analysis and vulnerability assessments
- Multi-factor authentication (MFA) deployment
- Encrypted email for patient communications
- Remote wipe for lost or stolen devices
- Staff IT security awareness training
- Incident response and breach notification support
- HIPAA-compliant cloud and backup solutions
You don’t need an enterprise IT budget to get enterprise-grade support. MTS Staffing Firm Inc. offers scalable managed service packages designed for businesses of 5 to 100+ users across the DMV region.
- Remote help desk support
- Patch management
- Antivirus / EDR
- Monthly reporting
- All Essentials features
- 24/7 network monitoring
- Backup & disaster recovery
- On-site visits (DMV)
- User lifecycle management
- All Professional features
- vCISO / security advisory
- Compliance management
- Dedicated account manager
- Priority SLA response
All plans are custom-quoted based on your environment. Contact us for a free assessment.
What sets us apart is our pipeline. Every technician we deploy is trained through MTS Class our own IT training program specializing in Linux system administration and CompTIA Security+. You’re not getting a random contractor. You’re getting a certified, vetted professional we trained ourselves.
Ready to Simplify Your IT?
Schedule a free 30-minute assessment with our team. We’ll review your current environment and recommend the right level of support.